Live Status\Incident History

May 9, 2024

Chrome Browsers - Failed Notification Delivery


Opened: May 9, 2024, 2:59 PM UTC

Duration: 4h 45m 39s

Affected services:Notification Delivery

  • Identified
    May 9, 2024, 2:59 PM UTC

    Google has announced there is an incident affecting Cloud Messaging. This is not an error with Aimtell but will impact delivery to any Chrome web push subscribers and will result in a large reduction in engagement. We will continue to monitor and provide updates. "We're aware of a problem with Cloud Messaging affecting web push notifications. We will provide an update by 8 am PDT detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. Incident began at 2024-05-09 07:10 (all times are US/Pacific). "

  • Identified
    May 9, 2024, 4:11 PM UTC

    The Google team is still working on the fix. Given that most subscribers are under Chrome, we highly advise rescheduling any campaigns to another date as engagement will be severely impacted.

  • Identified
    May 9, 2024, 4:35 PM UTC

    Chrome team: "We expect to resolve the problem affecting web push notifications by 10:30 PDT. Please note that this time frame is an estimate and may change."

  • Identified
    May 9, 2024, 5:36 PM UTC

    Chrome team: "Web push message delivery has been partially recovered, and we expect a full resolution within the next 1 hour. Please note this time frame is an estimate and may change."

  • Resolved
    May 9, 2024, 7:44 PM UTC

    Chrome team: " The problem with Web push message delivery has been resolved. We will continue to monitor. We apologize for the inconvenience and thank you for your patience and continued support."

  • Resolved
    May 9, 2024, 7:45 PM UTC