Aimtell Status Page

Issues related to AWS (one of our third party vendors) are affecting some Aimtell services. Our team is monitoring and working to mitigate this.

AWS is still experiencing issues though Aimtell’s services remain largely unaffected. Our team will continue to monitor the situation.

We will be performing a planned database update on October 5th from 9am PST to 9pm PST. During this time, there may be a delay in accessing new data within segmentation. We appreciate your understanding and patience as we work to enhance our system's performance and reliability. Please contact our support team if you have any questions or concerns.

We are currently investigating high delays affecting delivery of timezone optimized campaigns for some clients.

We have identified the problem and issued a fix. We will continue to monitor for full system recovery.

We are continuing to monitor timezone optimized campaigns for recovery.

The issue has been resolved and all timezone optimized campaigns are delivering as expected.

There is a confirmed issue with the latest Chromium release, version 129, which can cause notifications to not show on devices. Chromium is used to run Google Chrome and Microsoft Edge. So users on those browsers may see reduced deliverability. This is not an Aimtell specific issue, rather it comes from Chromium itself. The google team has noted this as a P0 (highest priority). The official issue can be found here: Push subscription is lost after browser restart - https://issues.chromium.org/issues/369224672?pli=1 . The Aimtell team is diligently running checks and ensuring systems are re-assigning or maintaining subscriptions wherever possible. The Aimtell client side script will re-assign new subscriptions upon page visits, which will mitigate engagement reduction for websites that have visitors returning regularly. More updates to come as the Chromium issue progresses.

The Chrome team has released a hotfix and has begun rolling it out to production. We're seeing positive signs of notification delivery recovery and will continue to monitor.

The Chrome team has released an update and our team has confirmed that subscriptions are no longer being lost after restarting.

Google has announced there is an incident affecting Cloud Messaging. This is not an error with Aimtell but will impact delivery to any Chrome web push subscribers and will result in a large reduction in engagement. We will continue to monitor and provide updates. "We're aware of a problem with Cloud Messaging affecting web push notifications. We will provide an update by 8 am PDT detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. Incident began at 2024-05-09 07:10 (all times are US/Pacific). "

The Google team is still working on the fix. Given that most subscribers are under Chrome, we highly advise rescheduling any campaigns to another date as engagement will be severely impacted.

Chrome team: "We expect to resolve the problem affecting web push notifications by 10:30 PDT. Please note that this time frame is an estimate and may change."

Chrome team: "Web push message delivery has been partially recovered, and we expect a full resolution within the next 1 hour. Please note this time frame is an estimate and may change."

Chrome team: " The problem with Web push message delivery has been resolved. We will continue to monitor. We apologize for the inconvenience and thank you for your patience and continued support."